CUSTOMER RETENTION, REIMAGINED
The Attention Keeper spots the customers who may be drifting away, helps you understand why, and turns the right attention into stronger customer relationships.
Your customers. Your data. Your decisions.
Attention Radar
3 need you todayHarbour Bakery
Drifting · 41 days since last order
Usually orders every 14 days
Recommended
Call Mere personally. Two late deliveries last month.
Not a discount.
Promise Keeper
Quote for Kauri Joinery due tomorrow
Recovery signal
Ponsonby Florist re-ordered · monitoring 30 days
You spend real money and effort to win every customer. Then, too often, they slip away — not because of a big fight, but because nobody noticed.
Most lost customers never say goodbye.
SIGNATURE FEATURE
Every day it surfaces the customers whose behaviour has meaningfully changed — and tells you exactly why they were flagged.
Buying slowed
Missed their normal repurchase window.
Unresolved issue
A complaint still waiting for a fix.
Overdue promise
Something you said you'd do.
Worth celebrating
Loyal customers due a thank-you.
The Attention Keeper recommends the kind of attention that actually fits the situation.
A discount
Sometimes. Rarely first.
A personal conversation
Find out what changed.
A service fix
Solve the real problem.
An apology
Own the mistake.
A thank-you
Loyalty deserves notice.
A helpful reminder
Right time, no pressure.
01
Spot
Changes in buying, issues and overdue promises.
02
Understand
Evidence first — confirmed, suspected or unknown.
03
Act
The right attention, not just another message.
04
Follow through
Every commitment tracked to done.
05
Measure
Did the relationship actually recover?
PROMISE KEEPER
Quotes, call-backs, fixes, samples. Record every commitment and see what's due or overdue before the customer has to chase you.
Call back about invoice query
Tui Plumbing
Send revised quote
Kauri Joinery
Check replacement order shipped
Harbour Bakery
Tell us how many staff hours and how much budget you have. Your Attention Budget focuses them on the relationships that matter most.
Sending a message isn't recovering a relationship. We track whether customers actually return — and keep watching at 30, 60 and 90 days.
Start today with CSV exports of your customers and sales. Direct connections to accounting and ecommerce systems are on our roadmap — we'll only show them once they're live.
NZ$79/month
Covers your whole business workspace and team. Any applicable tax is shown at checkout.